Review of Professional Management- A Journal of New Delhi Institute of Management

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The Knowledge process outsourcing (KPO) industry is responsible for creating employment and transmitting benefits of globalization to the Indian public. The KPO in consideration was based in the sub urban area of Delhi and had been set up, inter alia, to meet the needs of Power sector and Energy sector clients (name not revealed on company's request). This mid size KPO which operated in multi shifts, was established 9 years ago in 2001 and has both European and North American clients and has created a name for itself for quality services across the verticals. The primary data we obtained directly from the company is analysed with Standard Costing variance analysis, then variances are ascertained and classified as favourable or adverse for this KPO dedicated to the power sector clients.
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