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This research paper study the 'Complaint Redressal' system in Indian Banks to receive and redress the customers' complaints, has been analysised and a comparison has been drawn between private and public sector banks in India with special reference to ICICI Bank (private sector bank) and SBI (public sector bank). An attempt has been made to discover the major reasons for customers 'complaints, efficiency of Indian banks to handle complaints and proposed suggestions to reduce grievances of bank customers and improve the efficiency of complaints redressal system.