Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

A Study of Job Satisfaction of Front Line Sales Employees in Insurance Sector of India


Affiliations
1 Mangalmay Institute of Management & Technology, Greater Noida, Uttar Pradesh, India
2 Vishveshwarya Group of Institutions, Greater Noida, Uttar Pradesh, India
3 Amity University, Noida, Uttar Pradesh, India
     

   Subscribe/Renew Journal


The most vital role of Human Resource Management in an organization is the appropriate implementation of human resource development strategies to accelerate its growth and development. Researchers have emphasized on human resource strategies to enhance performance of individuals. It can be achieved through job satisfaction, strategic planning, good interpersonal relations and team empowerment. The recent studies have revealed that human resource is the key assets for any organisation. The same concept is applicable to the insurance sector as well. Insurance sector is a service sector, hence the role of its employees is even more important. The success and goodwill of the company relies on the efficiency of its employees. In today’s scenario, cause of concern for the HR managers in insurance sector is lack of job satisfaction amongst the employees. Hence this study aims to understand the factors that affect the job satisfaction of an employee in the insurance sector. The aim of the research is to identify the reasons for the job dissatisfaction in the employees. Further, it would help Human Resource manager to undertake measures to curb job dissatisfaction.

Keywords

Insurance Sector, Job Satisfaction, Front Line Sales Employee.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Boswell, W.R., Boudreau, J.W., & Tichy, J. (2005). The relationship between employee job change and job satisfaction: The honey moon-hangover effect. Journal of Applied Psychology, 90(5), 882-892.
  • Clark, A.E., (1998). Measures of job satisfaction - What makes a good job? Evidence from OECD countries. Labour Market and Social Policy - Occasional Paper No. 34, OECD, Paris.
  • Cotton, J.L., & Tuttle, J.F. (1986). Employee turnover: A meta-analysis and review with implications for research. Academy of Management Review, 11(1), 55-70.
  • Dawis, R.V. & Lofquist, L.H. (1984). A psychological theory of work adjustment. Minneapolis. Minneapolis: University of Minnesota Press.
  • Diaz-Serrano, & Cabriel Vieira, J.A. (2005). Low pay, higher pay and job satisfaction within the European union: Empirical evidence from fourteen countries, IZA, Discussion papers No.1558. Institute for the study of labour (IZA). Retrieved from http:// ideas.repec.org/p/iza/izadps/dp1588html.
  • Gazioglu, S. & Tansel, A., (2002). Job satisfaction in Britain: Individual and job-related factors. Economic Research Centre Working Papers in Economics 03/03, Retrieved from http://ideas.repec.org/p/met/wpaper/0303.html.
  • Lease, S. H. (1998). Annual review, 1993-1997: Work attitudes and outcomes. Journal of Vocational Behaviour, 53(2): 154-183.
  • Locke, E. A (1976). The nature and causes of job satisfaction. In Dunnette, M. D. Handbook of Industrial and Organizational Psychology (1st Ed.), pp. 1297-1349. Chicago, IL: Rand McNally.
  • Nguyen, A.N., Taylor, J. & Bradley, S., (2003). Relative pay and job satisfaction: Some new evidence. Department of Economics, Lancaster University Management School, Working paper 045. Retrieved from http://www.lums.lancs.ac.uk/publications/ viewpdf/000187/
  • Penna. (2007). Meaning at work Research Report. Retrieved from http://www.epenna.com/newsopinion/research.aspx (November10, 2008)
  • Perrin, T. (2003). Working today: understanding what drives employee engagement. The 2003 Towers Perrin Talent Report U.S Report. Retrieved from http://www.towersperrin.com/tp/getwebcachedoc?Webc = HRS/USA/2003/200309/ Talent_2003.pdf
  • Rafferty A. M., Maben, J., West, E., & Robinson, D. (2005). What makes a good employer? Issue Paper 3 International Council of Nurses, Geneva.
  • Rose, M., (2001). Disparate measures in the workplace. Quantifying overall job satisfaction. Paper presented at the 2001 BHPS Research Conference, Colchester. Retrieved from http://www.iser.essex.ac.uk/bhps/2001/docs/pdf/papers/ros e.pdf
  • Smith, P.C., Kendall, L.M., & Hulin. (1969). The measurement of satisfaction in work and retirement. Chicago: Rand McNally.
  • Sousa-Poza, A. & Sousa-Poza, A.A., (2000). Wellbeing at work: a cross-national analysis of the levels and determinants of job satisfaction. Journal of Socio Economics, 29(6), 517-538.
  • Spector, P.E., (1997). Job satisfaction: Application, assessment, causes, and consequences. London: Sage Publications.
  • Syptak, J.M., Marsland, D.W. & Ulmer, D. (1999). Job satisfaction: Putting theory into practice, American Academy of Family Physicians. Retrieved from http://www.aafp.org/fpm/991000fm/26.html

Abstract Views: 147

PDF Views: 0




  • A Study of Job Satisfaction of Front Line Sales Employees in Insurance Sector of India

Abstract Views: 147  |  PDF Views: 0

Authors

Ruchi Rayat
Mangalmay Institute of Management & Technology, Greater Noida, Uttar Pradesh, India
Hussain Aqeel
Vishveshwarya Group of Institutions, Greater Noida, Uttar Pradesh, India
Lokinder Tyagi
Amity University, Noida, Uttar Pradesh, India

Abstract


The most vital role of Human Resource Management in an organization is the appropriate implementation of human resource development strategies to accelerate its growth and development. Researchers have emphasized on human resource strategies to enhance performance of individuals. It can be achieved through job satisfaction, strategic planning, good interpersonal relations and team empowerment. The recent studies have revealed that human resource is the key assets for any organisation. The same concept is applicable to the insurance sector as well. Insurance sector is a service sector, hence the role of its employees is even more important. The success and goodwill of the company relies on the efficiency of its employees. In today’s scenario, cause of concern for the HR managers in insurance sector is lack of job satisfaction amongst the employees. Hence this study aims to understand the factors that affect the job satisfaction of an employee in the insurance sector. The aim of the research is to identify the reasons for the job dissatisfaction in the employees. Further, it would help Human Resource manager to undertake measures to curb job dissatisfaction.

Keywords


Insurance Sector, Job Satisfaction, Front Line Sales Employee.

References





DOI: https://doi.org/10.17492/manthan.v5i01.13043