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Impact of Perceived Organisational Support on Organisational Citizenship Behaviour on Health Care and Cure Professionals


Affiliations
1 IILM Academy of Higher Learning, Lucknow, India
 

Research in Human Resource Management has proved that high growth organisations face greater challenge in HR management compared to organisations which are slow in growth. With the service sector gradually emerging as fastest growing sector, it provides challenge to the organisations providing services. Though the challenge remains there for all the sectors providing services, it poses greater challenge to the healthcare sector since the health care professionals have to work round the clock and in stressful conditions in patient care in hospitals. Hence to ensure patient satisfaction, it is important for the organisations to ensure extra role behaviours from employees which can be possible when employees feel an emotional attachment to the organisation through perceived organisational support, besides other factors. The study examines the relationship between Perceived Organisational Support on Organisational Citizenship Behaviour on Health Care and Cure Professionals. Cronbach’s alpha reliability coefficients are .943 for 5 dimensions of OCB (whole scale, 24 items), Conscientiousness .846 (5 items), Sportsmanship .810 (5 items) Civic Virtue .823 (4 items), Courtesy .823 (5 items), Altruism .823 (5 items), Perceived Organisational Support .884 (7 items).

Keywords

Organisational Citizenship Behaviour, Perceived Organisational Support, Healthcare Sector, Service Sector.
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  • Impact of Perceived Organisational Support on Organisational Citizenship Behaviour on Health Care and Cure Professionals

Abstract Views: 252  |  PDF Views: 158

Authors

Vibhuti Gupta
IILM Academy of Higher Learning, Lucknow, India

Abstract


Research in Human Resource Management has proved that high growth organisations face greater challenge in HR management compared to organisations which are slow in growth. With the service sector gradually emerging as fastest growing sector, it provides challenge to the organisations providing services. Though the challenge remains there for all the sectors providing services, it poses greater challenge to the healthcare sector since the health care professionals have to work round the clock and in stressful conditions in patient care in hospitals. Hence to ensure patient satisfaction, it is important for the organisations to ensure extra role behaviours from employees which can be possible when employees feel an emotional attachment to the organisation through perceived organisational support, besides other factors. The study examines the relationship between Perceived Organisational Support on Organisational Citizenship Behaviour on Health Care and Cure Professionals. Cronbach’s alpha reliability coefficients are .943 for 5 dimensions of OCB (whole scale, 24 items), Conscientiousness .846 (5 items), Sportsmanship .810 (5 items) Civic Virtue .823 (4 items), Courtesy .823 (5 items), Altruism .823 (5 items), Perceived Organisational Support .884 (7 items).

Keywords


Organisational Citizenship Behaviour, Perceived Organisational Support, Healthcare Sector, Service Sector.

References