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An Investigation into the Effect of Patient Safety Indicators on Patient Satisfaction: A Case Study of Shooshtar Maternity Hospital in Shiraz


Affiliations
1 Master of Science, Department of Healthcare Management, Marvdasht Branch, Islamic Azad University, Marvdasht, Iran, Islamic Republic of
2 Department of Health Services Administration, South Tehran Branch, Islamic Azad University, Tehran, Iran, Islamic Republic of
 

Today, one of the main healthcare issues is maintaining the safety of patients in healthcare centers. Patient safety is a global health concern that affects patients in all countries, whether developed or developing countries. For this purpose, the present study investigates the effect of patient safety indicators on patient satisfaction at Shooshtar Maternity Hospital in Shiraz. Data obtained from monthly reports of the hospital during 2015-17 were used to study the research hypotheses. The hypotheses were analyzed using regression test and SPSS. Results showed that infection control parameters, anesthetic complications, blood transfusion complications, removal of surgical wound, post-surgery bleeding, accidental perforation, surgical wound infections, normal delivery with or without instrumentation and birthrate had a significant effect on patient satisfaction.


Keywords

Patient Safety Indicators, Patient Satisfaction, Shooshtar Maternity Hospital of Shiraz.
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  • An Investigation into the Effect of Patient Safety Indicators on Patient Satisfaction: A Case Study of Shooshtar Maternity Hospital in Shiraz

Abstract Views: 315  |  PDF Views: 118

Authors

Ayeh Negahbani
Master of Science, Department of Healthcare Management, Marvdasht Branch, Islamic Azad University, Marvdasht, Iran, Islamic Republic of
Shaghayegh Vahdat
Department of Health Services Administration, South Tehran Branch, Islamic Azad University, Tehran, Iran, Islamic Republic of

Abstract


Today, one of the main healthcare issues is maintaining the safety of patients in healthcare centers. Patient safety is a global health concern that affects patients in all countries, whether developed or developing countries. For this purpose, the present study investigates the effect of patient safety indicators on patient satisfaction at Shooshtar Maternity Hospital in Shiraz. Data obtained from monthly reports of the hospital during 2015-17 were used to study the research hypotheses. The hypotheses were analyzed using regression test and SPSS. Results showed that infection control parameters, anesthetic complications, blood transfusion complications, removal of surgical wound, post-surgery bleeding, accidental perforation, surgical wound infections, normal delivery with or without instrumentation and birthrate had a significant effect on patient satisfaction.


Keywords


Patient Safety Indicators, Patient Satisfaction, Shooshtar Maternity Hospital of Shiraz.

References





DOI: https://doi.org/10.18311/jeoh%2F2019%2F23479