Open Access Open Access  Restricted Access Subscription Access

Determining the Effects of Six Sigma Application in Healthcare Services:A Theoretical Approach


Affiliations
1 Dept. of Commerce & Management, KRM Mahila College, Nanded (MH), India
2 ASM’s Institute of Professional Studies, Pune (MH), India
 

Six-Sigma is a quality improvement strategy i.e. essential to generate nearly perfect products and services. Six Sigma is amongst the best alternative way to confront the weaknesses in Indian healthcare system. The Six Sigma methodology is helpful in reducing queuing time, waiting time, faulty medical records, diagnostic result turnaround times, accounting procedures, patient’s staying time, in-patient and out-patient departments, medication errors etc. Six Sigma, along with Lean thinking, can be an operational context for creating methodical efforts in healthcare. By implementing Six Sigma, the organizations can regulate healthcare cost, improve quality and be able to provide better healthcare services.

Keywords

Healthcare, Quality, Service, Patient.
User
Notifications
Font Size


  • Aboelmaged, M.G. (2010), Six Sigma Quality: A Structured Review and Implications for Future Research”, International Journal of Quality & Reliability Management, Vol. 27(3), pp. 268–317.
  • Antony, J. (2004), Some Pros and Cons of Six Sigma: An Academic Perspective”, The TQM Magazine, Vol. 16(4), pp. 303–306.
  • Antony, J. and Desai, D.A. (2009). “Assessing the Status of Six Sigma Implementation in the Indian Industry: Results from an Exploratory Empirical Study”, Management Research News, Vol. 32(5), p. 413.
  • Antony, J., Kumar, M. and Madu, C.N. (2005), “Six Sigma in Small and Medium Sized UK Manufacturing Enterprises”, International Journal of Quality & Reliability Management, Vol. 22(8), pp. 860–74.
  • Bisgaard, S. and Freiesleben, J. (2004), “Six Sigma and the Bottom Line”, Quality Progress, September, Vol. 37, pp. 57–62.
  • Byrne, G., Lubowe, D. and Blitz, A. (2007), “Using a Lean Six Sigma approach to Drive Innovation”, Strategy & Leadership, Vol. 35(2), pp. 5–10.
  • Abdullah, Fawaz (2003), “Lean Manufacturing Tools and Techniques in the Process Industry with a Focus on Steel”, PhD Thesis, University of Pittsburgh.
  • Garvin, D.A. (1988), Managing Quality: The Strategic and Competitive Edge, New York: Free Press.
  • Harry, M.J. (1997), The Vision of Six Sigma, 5th ed., Tri Star, Phoenix, Arizona.
  • India’s Healthcare System–Overview and Quality Improvements, Reg. no. 2013/012 Swedish Agency for Growth Policy Analysis Student Plan 3, SE-831 40 Östersund, Sweden.
  • Naslund, D. (2008), “Lean, Six Sigma and Lean Sigma: Fads or Real Process Improvement Methods”, Business Process Management, Vol. 14(3), pp. 269–287.
  • Fursule, Nilesh V. and Bansod, Satish V. (2012), “Understanding the Benefits & Limitations of Six Sigma Methodology”, International Journal of Scientific & Research Publications, Vol. 2, Issue 1, January 2012, ISSN: 2250-3153, pp. 1–8.
  • Nonthaleerak, P. and Hendry, L. (2008), “Exploring the Six Sigma Phenomenon using Multiple Case Study Evidence”, International Journal of Operations and Production Management, Vol. 28(3), pp. 279–303.
  • Pyzdek, T. (2004), “Strategy Deployment using Balanced Scorecards”, International Journal of Six Sigma and Competitive Advantage, Vol. 1(1), pp. 21–28.
  • Snee, R.D. (2004), “Six Sigma: The Evolution of 100 Years of Business Improvement Methodology”, International Journalof Six Sigma and Competitive Advantage, Vol. 1(1), pp. 4–20.
  • Snee, R.D. and Hoerl, R.W. (2004), Six Sigma Beyond the Factory Floor, Upper Saddle River, NJ: Pearson Education.
  • Kulkarni Sumant, Attarwala, Pinkesh Kumar and Dwivedi, Suren N. (2011), “Application of Lean-Six Sigma to Improve Quality in Healthcare Industry”, p. 5.
  • Desai, Tushar N. and Shrivastava, R.L. (2008), Six Sigma–A New Direction to Quality and Productivity Management, WCECS 2008, October 22-24, 2008, pp. 1047–1052.
  • Final_Applying-Lean-Principles-to-Improve-Healthcare-Quality-and-Safety retrieved from https://library.ul.com/wpcontent/uploads/sites/40/2015/02/UL_WP_ _v11_HR.pdf
  • six-sigma/six-sigma-improving-healthcare Retrieved from https://www.villanovau.com/resources/ /#.WfwT64-CwdU

Abstract Views: 229

PDF Views: 72




  • Determining the Effects of Six Sigma Application in Healthcare Services:A Theoretical Approach

Abstract Views: 229  |  PDF Views: 72

Authors

Prashant B. Ashturkar
Dept. of Commerce & Management, KRM Mahila College, Nanded (MH), India
Sandeep L. Sarkale
ASM’s Institute of Professional Studies, Pune (MH), India

Abstract


Six-Sigma is a quality improvement strategy i.e. essential to generate nearly perfect products and services. Six Sigma is amongst the best alternative way to confront the weaknesses in Indian healthcare system. The Six Sigma methodology is helpful in reducing queuing time, waiting time, faulty medical records, diagnostic result turnaround times, accounting procedures, patient’s staying time, in-patient and out-patient departments, medication errors etc. Six Sigma, along with Lean thinking, can be an operational context for creating methodical efforts in healthcare. By implementing Six Sigma, the organizations can regulate healthcare cost, improve quality and be able to provide better healthcare services.

Keywords


Healthcare, Quality, Service, Patient.

References