Students’ Perception of Service Quality Dimensions in Islamic Higher Education

This research is conducted to analysis the student’s perceptions on services quality dimensions in Islamic Higher Education. This research adopts qualitative approach to gather the data and generate a theoritical model, using Focus Group Discussion (FGD). From this research found that there are six dimensions related to the service quality in Islamic Higher Eduacation: lecturer, curriculum, administration, facilities, libraries and Islamic environment. If university can fulfill those six dimensions of service quality, it will impact to student’s satisfaction and grow the willingness to recommend and promote the university to others. In the end for the research, suggested model of research will be made to recommend the next researcher on measuring the student’s perception on service quality in Islamic Higher Education.