Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Gap Between Perceived and Experienced Services: A Case Study of Qutub Minar


Affiliations
1 Department of Commerce, DAV Centenary College, Faridabad, India
     

   Subscribe/Renew Journal


As tourism industry is on a high therefore in the research paper the international tourists' perception is sought for Qutub Minar as it is one of the UNESCO World Heritage sites and moreover the most visited tourist spot of Delhi by foreign tourists. An attempt is made to study and analyze International tourist Perception of Qutb Minar on various variables, to study and analyze the level of gap between perceived and experienced services by foreign tourists at Qutub Minar.and to suggest measures to promote Qutub Minar as an international tourist spot. Both primary and secondary sources of data are used in this research study which reveal that no significant difference in the perception of male and female foreign tourists regarding level of gap between perceived and experienced services and different variables at Qutub Minar.

Keywords

Foreign Tourists, Perceived and Experienced Services, Qutub Minar.
Subscription Login to verify subscription
User
Notifications
Font Size


  • Bhatia A.K.,Basics of Tourism Management, Sterling Publishers Pvt Delhi, 2010
  • http://home.iitk.ac.in/~bala/journalpaper/journal/journalpaper_8.pdf
  • http://tourism.gov.in/writereaddata/CMSPagePicture/file/marketresearch/Tentavely%20Identified%20circuit%20for%20various%20states/new/Delhi.pdf
  • Inskeep Edward, Tourism Planning : An Integrated and Sustainable Development, John Willey & Sons Inc Publications,New York.
  • Kumar Misra Suddhendu Narayan and Sadual Sapan, Basics of Tourism Management, Excel Books
  • Nath Dhar Prem, Development of Tourism and Travel Industry:An Indian Perspective, Kanishka Publications, New Delhi.
  • Prasad VV Vara,Travel & Tourism Management, Sundari VBT Publications
  • Sinha R.K., Tourism Strategies pPlanning and Development, Common Wealth Publishers.

Abstract Views: 148

PDF Views: 2




  • Gap Between Perceived and Experienced Services: A Case Study of Qutub Minar

Abstract Views: 148  |  PDF Views: 2

Authors

Archana Bhatia
Department of Commerce, DAV Centenary College, Faridabad, India

Abstract


As tourism industry is on a high therefore in the research paper the international tourists' perception is sought for Qutub Minar as it is one of the UNESCO World Heritage sites and moreover the most visited tourist spot of Delhi by foreign tourists. An attempt is made to study and analyze International tourist Perception of Qutb Minar on various variables, to study and analyze the level of gap between perceived and experienced services by foreign tourists at Qutub Minar.and to suggest measures to promote Qutub Minar as an international tourist spot. Both primary and secondary sources of data are used in this research study which reveal that no significant difference in the perception of male and female foreign tourists regarding level of gap between perceived and experienced services and different variables at Qutub Minar.

Keywords


Foreign Tourists, Perceived and Experienced Services, Qutub Minar.

References