Asian Journal of Management

R. Vijayakumar ¹, R. Radhakrishan ², R. Anitha ³

Affiliations
1 SNS College of Technology, Anna University of Technology, Coimbatore, IN
2 SNS Business School, Coimbatore, IN
3 PPG Institute of Technology, Coimbatore, IN

Abstract

Business Enterprise has been globalised with revolutions from the E-banking and the way banking transactions are done. The cost of delivering banking services and products has substantially reduced by using E-Banking channels than traditional channels. This has encouraged the Banks for technological change at a faster pace and across the geography. E-banking technologies have proliferated in recent years, and the availability of a wide range of products has led to increasing adoption among consumers. The objectives of the research established revolve around the selected demographic variables like education, age, occupation and monthly income with regard to the satisfaction level of the respondents. The main finding of the study was that among the various demographic variables, only occupation and income of the banking customers influenced their satisfaction level significantly towards e-banking services

Keywords

E-Banking, Customer Attitude, Customer Perception, Technology Acceptance, Demographic Profiles.

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